{"id":6007,"date":"2026-02-04T10:01:07","date_gmt":"2026-02-04T10:01:07","guid":{"rendered":"https:\/\/banhbaominh.com\/?page_id=6007"},"modified":"2026-08-05T17:30:55","modified_gmt":"2026-08-05T10:30:55","slug":"chinh-sach-doi-tra-hang-va-hoan-tien","status":"publish","type":"page","link":"https:\/\/banhbaominh.com\/en\/chinh-sach-doi-tra-hang-va-hoan-tien\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6007\" class=\"elementor elementor-6007\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d72c7a6 e-flex e-con-boxed e-con e-parent\" data-id=\"d72c7a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c05426a elementor-widget elementor-widget-text-editor\" data-id=\"c05426a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><b>1. Return and exchange conditions<\/b><\/h4><p>Customers should check the condition of the goods and may exchange\/return them immediately at the time of delivery\/receipt in the following cases:<\/p><ul><li>The goods are not of the correct type or model as ordered or as shown on the website at the time of ordering.<\/li><li>The quantity is insufficient, and the set is incomplete as per the order.<\/li><li>External damage such as torn packaging, dents, etc.<\/li><\/ul><p>Customers must cooperate by providing relevant documents to prove the defect in order to complete the return\/exchange of goods.<\/p><h4><b>2. Regulations regarding the time frame for notifying and returning exchanged products.<\/b><\/h4><p><b>Return\/Exchange Notification Period<\/b>Within 48 hours of receiving the product in cases where the product is missing in quantity, is not the correct type, or does not match the description\u2026<\/p><p><b>Product return shipping time<\/b>Within 3 days of receiving the product.<b>Product return locations<\/b>Customers can bring their goods directly to our office\/store or send them via postal service.<\/p><h4><b>3. Processing time for returns and exchanges<\/b><\/h4><p>The process of sending replacement products or issuing refunds will only begin after the customer has completed the inspection and evaluation of the returned product.<\/p><p>The product quality assessment process takes 3 business days. The Customer Service department will contact and agree with the customer on the return\/exchange decision, and agree on a delivery schedule and fees (if any).<\/p><p>In case you have any feedback\/complaints regarding product quality, please contact our customer service hotline.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b62d1c e-flex e-con-boxed e-con e-parent\" data-id=\"7b62d1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ecc2291 e-con-full form-lien-he e-flex e-con e-child\" data-id=\"ecc2291\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-462d27a elementor-absolute hoa-tiet-bm-12 elementor-widget elementor-widget-image\" data-id=\"462d27a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"180\" height=\"456\" src=\"https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/hoa-tiet-bm-12-e1769146411474.png\" class=\"attachment-full size-full wp-image-1700\" alt=\"Gi\u1edbi thi\u1ec7u B\u1ea3o Minh\" srcset=\"https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/hoa-tiet-bm-12-e1769146411474.png 180w, https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/hoa-tiet-bm-12-e1769146411474-118x300.png 118w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6af48d8 elementor-absolute hoa-tiet-bm-11 elementor-widget elementor-widget-image\" data-id=\"6af48d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"131\" height=\"331\" src=\"https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/hoa-tiet-bm-11-e1769146421948.png\" class=\"attachment-full size-full wp-image-1699\" alt=\"Gi\u1edbi thi\u1ec7u B\u1ea3o Minh\" srcset=\"https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/hoa-tiet-bm-11-e1769146421948.png 131w, https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/hoa-tiet-bm-11-e1769146421948-119x300.png 119w\" sizes=\"(max-width: 131px) 100vw, 131px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16363a7 elementor-absolute elementor-invisible elementor-widget elementor-widget-image\" data-id=\"16363a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_mobile&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"89\" src=\"https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/chi-tiet-bm-15.png\" class=\"attachment-full size-full wp-image-1697\" alt=\"Gi\u1edbi thi\u1ec7u B\u1ea3o Minh\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eefbae elementor-absolute elementor-invisible elementor-widget elementor-widget-image\" data-id=\"0eefbae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_mobile&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"138\" height=\"107\" src=\"https:\/\/banhbaominh.com\/wp-content\/uploads\/2026\/01\/ch-tiet-bm-16.png\" class=\"attachment-full size-full wp-image-1698\" alt=\"Gi\u1edbi thi\u1ec7u B\u1ea3o Minh\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc0ab14 e-con-full e-flex e-con e-child\" data-id=\"bc0ab14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5bf760 elementor-widget elementor-widget-heading\" data-id=\"b5bf760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GET CONSULTATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0648d81 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0648d81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customers with questions about Bao Minh confectionery products are kindly requested to fill in the information below:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18c7082 e-con-full e-flex e-con e-child\" data-id=\"18c7082\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74de52c elementor-widget elementor-widget-text-editor\" data-id=\"74de52c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>By clicking submit, you agree to <strong><a href=\"\/en\/chinh-sach-bao-mat\/\">Privacy Policy<\/a><\/strong> of the website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66f51e1 e-con-full e-flex e-con e-child\" data-id=\"66f51e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ae321b7 e-con-full e-flex e-con e-child\" data-id=\"ae321b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7091877 elementor-widget elementor-widget-heading\" data-id=\"7091877\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Or contact our hotline for the quickest assistance.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deaeaa0 e-con-full e-flex e-con e-child\" data-id=\"deaeaa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-be40c62 e-con-full e-flex e-con e-child\" data-id=\"be40c62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab37ff9 elementor-widget elementor-widget-heading\" data-id=\"ab37ff9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Holine Sales<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77d15ac elementor-widget elementor-widget-heading\" data-id=\"77d15ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:0936445616\">0936 445 616<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6510a57 e-con-full e-flex e-con e-child\" data-id=\"6510a57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f3960 elementor-widget elementor-widget-heading\" data-id=\"17f3960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Marketing &amp; CSKH<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-effef53 elementor-widget elementor-widget-heading\" data-id=\"effef53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:0936445616\">0886 17 44 99<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71815d1 e-con-full e-flex e-con e-child\" data-id=\"71815d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08fdf32 elementor-widget elementor-widget-heading\" data-id=\"08fdf32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Social network<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b0a1a4 elementor-grid-4 e-grid-align-left elementor-shape-rounded elementor-widget elementor-widget-social-icons\" data-id=\"5b0a1a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-9397b45\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-google elementor-repeater-item-7084771\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Google<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-google\" viewbox=\"0 0 488 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M488 261.8C488 403.3 391.1 504 248 504 110.8 504 0 393.2 0 256S110.8 8 248 8c66.8 0 123 24.5 166.3 64.9l-67.5 64.9C258.5 52.6 94.3 116.6 94.3 256c0 86.5 69.1 156.6 153.7 156.6 98.2 0 135-70.4 140.8-106.9H248v-85.3h236.1c2.3 12.7 3.9 24.9 3.9 41.4z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-5804917\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-youtube\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M549.655 124.083c-6.281-23.65-24.787-42.276-48.284-48.597C458.781 64 288 64 288 64S117.22 64 74.629 75.486c-23.497 6.322-42.003 24.947-48.284 48.597-11.412 42.867-11.412 132.305-11.412 132.305s0 89.438 11.412 132.305c6.281 23.65 24.787 41.5 48.284 47.821C117.22 448 288 448 288 448s170.78 0 213.371-11.486c23.497-6.321 42.003-24.171 48.284-47.821 11.412-42.867 11.412-132.305 11.412-132.305s0-89.438-11.412-132.305zm-317.51 213.508V175.185l142.739 81.205-142.739 81.201z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-940dd67\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 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tr\u01b0\u1eddng h\u1ee3p sau: H\u00e0ng kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, m\u1eabu m\u00e3 trong \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u1eb7t ho\u1eb7c nh\u01b0 tr\u00ean website t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u1eb7t h\u00e0ng. Kh\u00f4ng \u0111\u1ee7 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6007","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/pages\/6007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/comments?post=6007"}],"version-history":[{"count":13,"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/pages\/6007\/revisions"}],"predecessor-version":[{"id":11805,"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/pages\/6007\/revisions\/11805"}],"wp:attachment":[{"href":"https:\/\/banhbaominh.com\/en\/wp-json\/wp\/v2\/media?parent=6007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}